Sales and General Enquiries: 0333 311 0109

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Chris Hull

Service Desk Manager

Chris Hull2024-04-18T06:14:00+00:00

Chris Hull

Chris has nearly 15 years of IT experience, particularly working in-house in the veterinary sector. He joined ILUX in 2021 as a Field Service Engineer and was promoted to Service Desk Manager in December 2023.

He is responsible for overseeing service desk operations, managing staff and vendors, budgeting, and process definition. As part of the wider Operations team, he manages IT service operations, executive communications, performance monitoring, and SLA compliance.

Chris is ITIL (Information Technology Infrastructure Library)-qualified and is a member of the Service Desk Institute.

He wants to develop the Service Desk team to ensure that everyone receives a consistently good experience and their issue is fixed in a timely manner.

He is particularly focused on developing his team of analysts and engineers with a targeted training and development plan for each member.

Chris Hull
Service Desk Manager
Tel: 0333 311 0109

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