Chris Hull
Chris has nearly 15 years of IT experience, particularly working in-house in the veterinary sector. He joined ILUX in 2021 as a Field Service Engineer and was promoted to Service Desk Manager in December 2023.
He is responsible for overseeing service desk operations, managing staff and vendors, budgeting, and process definition. As part of the wider Operations team, he manages IT service operations, executive communications, performance monitoring, and SLA compliance.
Chris is ITIL (Information Technology Infrastructure Library)-qualified and is a member of the Service Desk Institute.
He wants to develop the Service Desk team to ensure that everyone receives a consistently good experience and their issue is fixed in a timely manner.
He is particularly focused on developing his team of analysts and engineers with a targeted training and development plan for each member.
ILUX kickstarts 2024 with new jobs, new people and new clients
ILUX, the IT support and consultancy business, has kickstarted the year with key promotions and new staff, and added three local household names to its client portfolio. The company began working with Premier Travel in January as a strategic IT consultant to the business. The travel agency, [Read more]
Unlocking efficiency: How outsourcing your IT can save you money, time and improve patient care
As the demands on hospices continue to grow, so too do the demands on each organisation's operations and infrastructure. The need to improve all aspects of patient care, organisational management, and compliance, makes it essential to streamline operations wherever possible. One strategic move gaining momentum in the [Read more]
Anti-Virus is no longer enough
Over the past 12 months, we have seen a significant increase in the number of cyber attacks on SMEs. Gone are the days when hackers only targeted large businesses. They are increasingly turning their attention to small and medium-sized organisations where there is likely to be less [Read more]