Boosting business success: The essential role of an IT Support Service Desk
As a business owner or director, you are always looking for strategies that will improve your business, deliver efficiencies or deliver a return on your investment. You need to stay competitive, and streamlining your operations is vital.
Outsourcing your IT support could help you deliver your objectives; utilising a skilled IT Support Service Desk team will benefit your business, reducing your costs and making your team more efficient and productive.
Technical troubleshooting
The ILUX IT support service desk is the first line of defence when technical issues arise. We will promptly diagnose and resolve hardware, software, and network problems, minimising downtime and ensuring smooth operations so your staff are back up and running as quickly as possible.
Software management
Our Service Desk team manage software installations and updates, including patches (which we run out of hours wherever possible), ensuring that you always operate with the latest technology and remain secure against emerging threats.
Hardware maintenance
From desktops to servers, we will oversee the maintenance and repair of hardware components, extending the lifespan of valuable assets.
Cyber Security management
Protecting sensitive data is paramount. Our team will implement robust security measures, monitor for potential threats, and respond to security incidents to safeguard your organisation against cyber attacks.
User support
We are here to support your employees, helping them with software issues, password resets, and other technology-related challenges, enhancing your overall productivity.
Backup and recovery
Combining the latest technology and our skilled technicians means that your business has robust data backup strategies and disaster recovery plans as part of your business continuity planning in case of unexpected disasters.
Technology Recommendations
Keeping pace with technological advancements can be daunting. Our Technical Account Managers and Service Desk team will recommend hardware and software upgrades, helping you stay competitive, effective and cyber secure.
The ILUX IT support service desk is a valuable ally for your business. It not only resolves technical issues but also strengthens your cyber security, boosts productivity, and gives you agility in an ever-changing digital landscape.
By outsourcing your IT support to experts, your organisation can thrive and prosper, leaving technology worries behind.
PIR International
Diaverum TGS
BoilerJuice
Adams Harrison solicitors
ILUX kickstarts 2024 with new jobs, new people and new clients
ILUX, the IT support and consultancy business, has kickstarted the year with key promotions and new staff, and added three local household names to its client portfolio. The company began working with Premier Travel in January as a strategic IT consultant to the business. The travel agency, [Read more]
Unlocking efficiency: How outsourcing your IT can save you money, time and improve patient care
As the demands on hospices continue to grow, so too do the demands on each organisation's operations and infrastructure. The need to improve all aspects of patient care, organisational management, and compliance, makes it essential to streamline operations wherever possible. One strategic move gaining momentum in the [Read more]
Anti-Virus is no longer enough
Over the past 12 months, we have seen a significant increase in the number of cyber attacks on SMEs. Gone are the days when hackers only targeted large businesses. They are increasingly turning their attention to small and medium-sized organisations where there is likely to be less [Read more]
