The ILUX Switch Guarantee
Switching IT support providers can seem like more trouble than it’s worth. With multiple providers involved, project managing can seem like a time-consuming option. You are likely to have concerns about losing access to your data, will your existing supplier be cooperative, will the transition mean disruption and interruptions for your business? Are you tied into a contract that you don’t seem to be able to get out of?
It may even mean that you are prepared to stay with your incumbent supplier, even though you aren’t 100% happy with the service. Sometimes, it can seem “better the devil you know”.
But can you and your business afford to make do? Your IT underpins your operational effectiveness; without it, you could be losing money, time and, ultimately, customers!
Having ILUX support your IT makes great business sense. We are so confident we offer all new clients the ILUX Switch Guarantee.
The first 90 days
Our aim is to keep the disruption to your business to an absolute minimum. We will work in the background, contact your third-party suppliers and software suppliers to ensure that when we control your IT infrastructure, it’s “business as usual” for you and your team.
Your dedicated onboarding team will work alongside you to create a detailed project plan with clear timescales and key objectives.
We will spend time with your team to find out what works well and could be improved and develop comprehensive documentation processes.
Our approach includes implementing secure data transfer protocols, defining access controls, and ensuring compliance with relevant data protection regulations (e.g. GDPR).