Sales: 0333 311 0109

Support: 0333 311 0809

 Avada Accountant Demo
Sales: 0333 311 0109 | Support: 0333 311 0809
 Avada Accountant Demo

Jen Abrie

Service Desk Support Specialist

Jen Abrie2023-08-18T10:15:50+00:00

Jen Abrie

Jen started with ILUX in 2018. Coming from a customer service background in the travel industry, going the extra mile is built into her DNA. She has formed solid client relationships over the years and enjoys talking to people while helping resolve their issues.

Jen has helped our Service Desk grow and is responsible for supporting the team, defining policies, creating supporting documentation and eliminating inefficiencies to help the business.

Jen’s nickname is the Queen of the Service Desk, which proves how well respected she is by her peers (she has also been described as a jack of all trades who tries to master everything she does). Her creative nature only helps with the level of detail she strives for in all aspects of her work.

Jen also has qualifications in the following:

  • NCFE Level 2 certificate in principles of customer service
  • ILM Level 3 Leadership and Management

Jen Abrie
Service Desk Support Specialist

jen.abrie@ilux.co.uk
Tel: 01480 501502

  • Man looking at computere screen with programming code

When switching it off and on again is a bad idea

October 2, 2023|

In today's fast-paced business environment, small and medium-sized enterprises (SMEs) rely heavily on technology to streamline operations, enhance productivity, and stay competitive. One crucial component of your tech infrastructure is your server, the backbone of your digital operations. However, when you face issues with your server's [Read more]

Is that Microsoft email a phishing attack?

August 31, 2023|

Most businesses know that phishing emails are on the increase. Cyber criminals send an email which contains a malicious link or file that allows them to access your network. 83% of organisations reported an attack in the past few years, so it is more a case of [Read more]

ILUX wins Best Outsourced IT Service Provider 2023 in Cambridgeshire

August 4, 2023|

ILUX has been voted Best Outsourced IT Service Provider 2023 in Cambridgeshire in the 5th annual SME News 2023 Business Elite Awards. The award celebrates ILUX's outstanding performance in delivering cutting-edge IT solutions and unmatched customer service to businesses across Cambridgeshire. "We are absolutely thrilled to be named [Read more]

Go to Top