Jen Abrie
Jen started with ILUX in 2018. Coming from a customer service background in the travel industry, going the extra mile is built into her DNA. She has formed solid client relationships over the years and enjoys talking to people while helping resolve their issues.
Jen has helped our Service Desk grow and is responsible for supporting the team, defining policies, creating supporting documentation and eliminating inefficiencies to help the business.
Jen’s nickname is the Queen of the Service Desk, which proves how well respected she is by her peers (she has also been described as a jack of all trades who tries to master everything she does). Her creative nature only helps with the level of detail she strives for in all aspects of her work.
Jen also has qualifications in the following:
- NCFE Level 2 certificate in principles of customer service
- ILM Level 3 Leadership and Management
Jen Abrie
Service Desk Support Specialist
jen.abrie@ilux.co.uk
Tel:
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ILUX, the IT support and consultancy business, has kickstarted the year with key promotions and new staff, and added three local household names to its client portfolio. The company began working with Premier Travel in January as a strategic IT consultant to the business. The travel agency, [Read more]
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As the demands on hospices continue to grow, so too do the demands on each organisation's operations and infrastructure. The need to improve all aspects of patient care, organisational management, and compliance, makes it essential to streamline operations wherever possible. One strategic move gaining momentum in the [Read more]
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Over the past 12 months, we have seen a significant increase in the number of cyber attacks on SMEs. Gone are the days when hackers only targeted large businesses. They are increasingly turning their attention to small and medium-sized organisations where there is likely to be less [Read more]
