Jen started with ILUX in 2018. Coming from a customer service background in the travel industry, going the extra mile is built into her DNA. She has formed solid client relationships over the years and enjoys talking to people while helping resolve their issues.
Jen has helped our Service Desk grow and is responsible for supporting the team, defining policies, creating supporting documentation and eliminating inefficiencies to help the business.
Jen’s nickname is the Queen of the Service Desk, which proves how well respected she is by her peers (she has also been described as a jack of all trades who tries to master everything she does). Her creative nature only helps with the level of detail she strives for in all aspects of her work.
Jen also has qualifications in the following:
- NCFE Level 2 certificate in principles of customer service
- ILM Level 3 Leadership and Management