If your IT is driving you mad, maybe it’s time to think about outsourcing?
James Tilbury, CEO of ILUX talks through the pros and cons of outsourcing your IT
It’s a big decision. An in-house IT team means they understand your culture, know your staff and work with the quirks every business has. Today’s IT provision and the associated expectations on IT teams are very different from a few years ago. The new models of remote and hybrid working have become commonplace. Reliable, cost-effective, secure IT solutions are more important than ever before.
If you are weighing up the options, here are a few things to consider:
Recruitment, retention and training
Tech roles are up 42% on pre-pandemic levels. We all appreciate that finding the right talent is a challenge. And once you’ve found the perfect person, how do you engage them, maintain their knowledge and manage their work levels? Do you staff for busy periods and risk them losing interest or do you let your in-house team firefight the day-to-day operational issues and miss strategic opportunities to grow your network?
An outsourced supplier will inevitably attract the best talent and has specialist knowledge at its disposal. What it won’t have is that intrinsic knowledge of your business (immediately). Make sure you find a company that is a true partner, that takes the time to get to know your business and your team, demonstrates the patience to work with all of your staff, not just the tech-savvy, and delivers consistent response times that help you run your business efficiently.
To find out more about the pros and cons of outsourcing your IT, download our whitepaper now or contact us for a no-obligation conversation about how we can help.