Boilerjuice: Service Desk
Engaging with ILUX to use IT to help power their success
Business telephony systems have come a long way in the last 10 years. We offer the latest software-based business telephony systems so you can take advantage of cutting-edge technology. VoIP (voice over internet protocol) offers a cost-efficient, digital alternative to traditional phone systems – allowing you to use your internet and network to make voice calls, but with even more capabilities.
ISDN lines are now legacy technology and costly. VoIP systems use SIP trunks which are a fraction of the cost and offer lower call rates. As your internal calls will also go via your network these become free regardless of global location.
Traditional systems are expensive and difficult to scale – our software-based systems let you add more extensions, lines and features as your businesses grows.
IVR – Our systems come with powerful call queuing features together with the ability to offer menu options to your callers.
Use one single number wherever you are. Your number is directed seamlessly to your smartphone or computer, with no more need for mobile-specific numbers.
Enjoy the power of web conferencing wherever you are – e.g. working from home or travelling. Attend meetings around the world with cutting-edge technology.
Improve teamwork by seeing colleagues’ status (e.g. ‘in a meeting’, ‘away from desk’, etc.). Helps save time and money by reducing voicemail tags and improves productivity.
Voicemails are converted to sound files and faxes are converted to PDFs – both are sent directly to your email inbox.
Unite teams with instant messaging chat without the need for a third-party messaging system. Works across Windows, Mac, iPhone and Android devices.
Manage calls from your desktop and make and receive calls when you’re out of the office. Use a headset and you won’t even need a desk phone.
‘Extension anywhere’ lets you use one extension for your desk phone and mobile with reduced bills. Enjoy web conferencing from your desktop and mobile, and unify communications such as instant messaging and voicemail to your inbox. Our VoIP systems run on your server and connect to any SIP phone as well as Apple and Android mobile devices.Contact our sales team