Boilerjuice: Service Desk
Engaging with ILUX to use IT to help power their success
It’s essential that your business has the necessary IT support to make sure your workforce stays continuously operational. As your business grows, so does dependence on technology and the demands from your staff and customers.
Our ILUX Service Desk is a UK-based facility situated at our offices in Cambridgeshire and London. It’s available in flexible configurations of both support coverage up to 24/7/365 and service level agreements for both response times and target resolution times. We can also provide on-site engineers on the same day if needed.
We keep an eye on your IT system to make sure everything’s running as it should. Our remote software constantly monitors the health of your systems, helping us proactively identify any issues and deal with them before they become an issue.
We provide 24/7/365 telephone support with named engineers. Our friendly support team are on hand for any issues your business might need support on – from software questions to desktop problems to server issues.
Our on-site support provides swift resolution to issues that can’t be resolved remotely. Your named engineer will be on hand to visit your site at a time that suits you, providing expert fault identification and resolution.
To us, an outsourced Service Desk should not just throw your users into a telephone queue and have them deal with just anyone. The ILUX Service Desk is divided into dedicated engineering teams, with one team specialising in your business at all times. We give you the names of your engineers, so that we can build a trusted working relationship and establish in-depth knowledge of your business.Contact our sales team