Boilerjuice: Service Desk
Engaging with ILUX to use IT to help power their success
For businesses that require the highest levels of IT leadership, guidance and support, our ILUX IT Director service offers excellent business value. The service includes all the benefits of the ILUX Service Desk and IT Department, but with the added skills of director-level strategy, ensuring your IT is continuously aligned to meet the goals of your business.
We keep an eye on your IT system to make sure everything’s running as it should. Our remote software constantly monitors the health of your systems, helping us proactively identify any issues and deal with them before they become an issue.
We provide 24/7/365 telephone support with named engineers. Our friendly support team are on hand for any issues your business might need support on – from software questions to desktop problems to server issues.
Our on-site support provides swift resolution to issues that can’t be resolved remotely. Your named engineer will be on hand to visit your site at a time that suits you, providing expert fault identification and resolution.
We provide monthly updates on the performance of your IT and any issues arising within your IT system against your agreed service level agreement (SLA), giving you a full understanding of how your IT is currently operating.
We provide pro-active reviews of your IT systems, helping you to understand the current provision and how it’s performing against demand and your objectives. Where needed, our reviews will outline if any capacity changes are required or any risks are identified, again helping to pro-actively address areas before they might become a problem.
Engineering time to replace devices or equipment that experience failures or issues that can’t be resolved by our normal support methods is included with IT Manager. These replacements can be made urgently with installation by our expert engineers.
In order to provide rapid and emergency replacements, we hold replacements of all your equipment in stock – giving you peace of mind that they’re always ready to be deployed by our engineers if you need them.
We provide guidance and practical assistance to help you build best practice for your IT function and instil processes that meet today’s stringent requirements. This encompasses areas such as IT governance, security, business continuity and disaster recovery.
We provide direct strategy consultancy, acting as if you had your very own IT Director advising you. If you already have an IT representative in your organisation, we can collaborate and support your strategy with you, bringing independent advice and expertise to the table.
We provide representation at your board-level meetings, presenting on strategic IT plans, investment and deployment. Business cases are backed up with quantified facts to aid investment decisions and gain board approval. Plans can include, for example, planning for business expansion, mergers or acquisition, digital transformation projects or a global system roll-out.
For any quality assurances and compliance areas, we provide complete support to adhere to your required levels and those from outside bodies and partners. This can include areas such as IT security, e.g. ISO 27001 and Cyber Essentials, GDPR and best practice measures, such as ITIL and COBIT.
We act as an intermediary between you and the multiple IT vendors that are typically needed for today’s IT systems. We are not aligned to any one supplier and provide independent advice, so you get the best vendors to meet your needs and budget.
Your Virtual IT Director will be dedicated to providing your business with an IT strategy that meets your strategic business objectives, while ensuring compliance, governance and service delivery are continually adhered to and monitored. This level of support ensures your business stays ahead of challenges such as security, integration and new technology implementations, as well as keeping control of costs.Contact our sales team