Boilerjuice: Service Desk
Engaging with ILUX to use IT to help power their success
Whether you need additional support to complement your existing IT team, or all your IT incidents to be handled by ILUX, we can provide the help you need.
With ILUX it’s all about partnership – like having your own IT department working with you. Whether you’re embarking on your first support arrangement or migrating from an existing provider, we’ll work with you to achieve a smooth transition. The onboarding process will be managed by our projects team with full on-site presence during the implementation/changeover.
Our expert engineers create a thorough picture of your existing IT infrastructure, identifying areas of weakness and risk factors. This forms the basis for our proposal.
Our team of engineers view clients as real people and understand the importance of the work you do. They’re committed to building relationships, and share your goals.
There are times when remote support isn’t enough. We guarantee same-day on-site support when it’s needed, with an engineer on hand to resolve your problems in person.
Modern business doesn’t sleep and neither do we. We provide continuous support 24/7, 365 days a year, delivering support whenever you need us.
Our CRMs get under the skin of your business to understand your aspirations and limitations. As your key point of contact, they get the most out of the wider ILUX team on your behalf.
Moving from one IT support arrangement to another needn’t be painful. We take full responsibility, liaising with any existing partners, so everything happens seamlessly.
Expert phone help and on-site support from named engineers 24/7, 365, when you need it.
Further benefits with proactive management and support, and the added value of a Virtual IT Manager.
We’re based in St Ives, Cambridgeshire, but provide our services nationwide. Call us for a no-pressure chat to discuss your needs.Contact our sales team