Support

Our wide range of IT support services cover all requirements and budgets

Whether you need additional support to complement your existing IT team, or all your IT incidents to be handled by ILUX, we can provide the help you need.

With ILUX it’s all about partnership – like having your own IT department working with you. Whether you’re embarking on your first support arrangement or migrating from an existing provider, we’ll work with you to achieve a smooth transition. The onboarding process will be managed by our projects team with full on-site presence during the implementation/changeover.

On-site audit

Our expert engineers create a thorough picture of your existing IT infrastructure, identifying areas of weakness and risk factors. This forms the basis for our proposal.

Knowledgeable team

Our team of engineers view clients as real people and understand the importance of the work you do. They’re committed to building relationships, and share your goals.

Same-day on-site support

There are times when remote support isn’t enough. We guarantee same-day on-site support when it’s needed, with an engineer on hand to resolve your problems in person.

Round-the-clock support

Modern business doesn’t sleep and neither do we. We provide continuous support 24/7, 365 days a year, delivering support whenever you need us.

Dedicated manager

Our CRMs get under the skin of your business to understand your aspirations and limitations. As your key point of contact, they get the most out of the wider ILUX team on your behalf.

Pain-free switch-over

Moving from one IT support arrangement to another needn’t be painful. We take full responsibility, liaising with any existing partners, so everything happens seamlessly.

Get in touch

We’re based in St Ives, Cambridgeshire, but provide our services nationwide. Call us for a no-pressure chat to discuss your needs.

Contact our sales team

Transform your IT support & management

Speak to our knowledgeable team