Expert phone help and on-site support when you need it
It’s essential that your business has the necessary IT support to make sure your workforce stays continually operational. As your business grows, as does the dependence on technology and the demands from your staff and customers.
Our ILUX Service Desk is a UK-based facility situated at our offices in St. Ives, Cambridgeshire. Our Service Desk is available in flexible configurations of both support coverage up to 24/7/365 and service level agreements for both response times and target resolution times. We can also provide on-site engineers same day, if needed.
To us, the concept of using an outsourced Service Desk is not to just throw your users into a telephone queue and have them deal with just anyone. The ILUX Service Desk is divided into dedicated engineering teams, meaning one team will specialise in your business at all times. We give you the names of your engineers, so that we can build a trusted working relationship and establish an in-depth knowledge of your business.