ILUX Virtual IT Director

Our most comprehensive service delivers the expertise of an IT Director

For businesses that require the highest levels of IT leadership, guidance and support our ILUX IT Director service offers excellent business value. The service includes all of the benefits of the ILUX Service Desk and IT Department, but with the added skills of director-level strategy ensuring your IT is continually aligned to meet the goals of your business.

Expert IT leadership

Your Virtual IT Director will be dedicated to providing your business with an IT strategy that meets your strategic business objectives, whilst ensuring compliance, governance and service delivery is continually adhered and monitored. This level of support ensures your business stays ahead of challenges such as security, integration and new technology implementations, as well keeping control of costs.

What’s included

Strategy

We provide direct strategy consultancy, acting as if you had your very own IT Director advising you. If you already have an IT representative in your organisation, we can collaborate and support your strategy with you, bringing independent advice and expertise to the table. We facilitate workshops to gain an understanding of your business and how your IT is currently performing – what’s working well, what’s not and what you want to achieve in the short and long-term. From these initial discussions, we’ll craft a strategic plan for your business based on the latest technology and services, all backed up with the best security and disaster recovery protection.

Attendance at director level

We provide representation at your board-level meetings, presenting on strategic IT plans, investment and deployment. Business cases are backed up with quantified facts to aid investment decisions and gain board approval. Plans can include, for example, planning for business expansion, mergers or acquisition, digital transformation projects or a global CRM rollout.

Quality System Compliance

For any quality assurances and compliance areas, we provide complete support to adhere to your required levels and those from outside bodies and partners. This can include areas such as IT security such as ISO 27001 and Cyber Essentials, Data Protection law and best practice measures, such as ITIL and COBIT.

Vendor Management

We act as an intermediary between you and the multiple IT Vendors that are typically needed for today’s IT systems. We are not aligned to any one supplier and provide independent advice, so you get the best vendors to meet your needs and budget. In some instances this involves the negotiation of global agreements, ensuring you get the most appropriate equipment, coverage and plans. Backed up with quantified evidence and analysis, we provide you with clear facts on what vendors are most suited to your needs.

Remote monitoring

We keep an eye on your IT system to make sure everything is running as it should. Our remote monitoring software constantly monitors the health of your systems, helping us to pro-actively identify any issues and deal with them before they become an issue.

Telephone support

We provide 24/7/365 telephone support with named engineers. Our friendly support team are on hand for any issues your business might need support on – from software questions to desktop problems to server issues. Many of our support cases are resolved with our phone support, saving considerable time and support costs for you.

On-site support

Our on-site support provides swift resolution to issues that can’t be resolved through remote support. Your named engineer will be on-hand to visit your site at a time that suits you, providing expert fault identification and resolution. Where needed, we swap out faulty devices and infrastructure quickly, ensuring you have minimal downtime.

Policies and procedures development

We provide guidance and practical assistance to help you build best practice for your IT function and instil processes that meet today’s stringent requirements. This encompasses areas such as IT governance, security, business continuity and disaster recovery.

Monthly reports

We provide monthly updates on the performance of your IT and any issues arising within your IT system against your agreed service level agreeement (SLAs), giving you a full understanding of how your IT is currently operating. This report identifies any issues that require attention, facilitating proactive management of your IT.

Reviews

We provide pro-active reviews of your IT systems, helping you to understand the current provision and how it is performing against demand and your objectives. Where needed, our reviews will outline if any further capacity or bandwidth is needed, helping again to pro-actively address areas before they might become a problem.

Upgrades and replacements

We provide no quibble direct replacements for any devices or equipment that experiences failures or issues that can’t be resolved by our normal support methods. These replacements can be made on an urgent basis with same day delivery and installation by our expert engineers.

Stockholding of replacement equipment

In order to provide rapid and emergency replacements, we stockhold replacements all of your equipment – giving you peace of mind that there are always direct replacements ready to be deployed by our engineers if you need them.